Terms & Policies

Fall Sale Terms & Conditions: $500 store credit offer valid on new e-bike purchases made between November 1-30, 2025. Applies to in-stock e-bikes only; does not apply to pre-orders, special orders, or out-of-stock models. Store credit issued at time of deposit and must be applied toward the final payment of the qualifying e-bike purchase and/or accessories purchased with that bike at time of final payment. Credit cannot be applied to bikes purchased using Synchrony financing. Credit expires 60 days from date of initial deposit and cannot be applied to separate purchases, future bike purchases, or extended beyond the expiration date. Credit is non-transferable and has no cash value. Available for local pickup only; shipping not available for sale bikes. Offer cannot be combined with other discounts or promotions. Offbeat Bikes reserves the right to modify or cancel this promotion at any time. Standard manufacturer warranties apply.

Percentage discounts valid on select in-stock items November 1-30, 2025. Discounts apply automatically to items in the Fall Sale collection. Available for local pickup only; shipping not available on sale items. Discounts cannot be combined with other promotions, offers, or discount codes. Some exclusions apply. All sales final on discounted merchandise. Offbeat Bikes reserves the right to modify or cancel this promotion at any time.

Appointment Policies: Please give us a minimum of 24 hours notice if you need to cancel your appointment.

Pricing: No price matching. Purchase price is final as of date of deposit or first payment. Our policy is to use the advertised MSRP that was in effect on the date of your estimate and/or deposit payment. This policy ensures consistency and fairness for all our customers; while we understand that a sale, promotional offer, or price drop may become available after a purchase, we are unable to provide retroactive price adjustments.

Backorder Payment Policy: Special order bikes require a deposit at time of order, with balance due at pickup. Full payment on backordered items is not available. Please note: backordered bikes are subject to price adjustments if tariffs increase costs between order and delivery dates.

Return Policy: All returns subject to approval. All accessories are returnable within 30 days of purchase for a full refund. Any returns must have a receipt, original packaging, and be in new condition. All bikes, subject to approval, are returnable within 30 days of purchase, with a 10% restocking fee applied. All clearance, floor bike, demo bike, and demo accessory sales are final.

No Asshole Policy: It’s easy to be kind, and a lot harder to be rude. We reserve the right to refuse service to anyone and do not tolerate discrimination or harassment of any kind.

60-day Tune Up Policy: A complimentary 60-day tune up is provided for every new bike purchased at Offbeat Bikes. These appointments must be booked within the first 60 days of taking home a new bike and cover a basic tune up for you bike: brake adjustments, shifting adjustments, tensionsing and tightening of existing components. Additional services requested may incur an additional charge.

Privacy Policy: In some cases, we need to share bike and purchase information with the manufacturer. We never sell or transfer your personal information to an unrelated third party.